Frequently Asked Questions
Things you might be wondering
about reusable pads
Care and use
Do you need to pre-wash pads or pouches?
Nope! You can use them as they are, they are made to be antimicrobial, and already very absorbent. The pads will even get more absorbent with each wash! Pouches can be washed in the same way as the pads, no need to pre wash.
Can you wash the pads (our pouches) with the regular clothing?
Yep! Just put them in the laundry with your other dirty clothes on medium temperature (~40°) – no bleach. Black or dark pads also mean less visible staining anyway. Air dry or in the dryer without any chemical softeners (they can hinder absorbtion). Otherwise, any detergent is fine, same for your clothing. The pads will get more absorbent with each wash!
How long do the pads last?
They should last between 5-10 years, depending on the care they get! Renewing the stash is always useful, just like getting a new pair of undies 😉
How absorbent are they?
I tested the Original Ola's before the first wash, and they immediately absorbed 3x their weight. They get more absorbent with each wash up to 10x their weight. The Night Nisha's have a double layer of absorbency, so they should start at 6x their weight- night pads have a larger surface area to absorb more as well. Light Laney's are the same thickness and absorbency as the Ola's but slightly smaller in size- usually handy for the light days, or as a pantyliner. Read about what the pads are made of here.
Will they leak?
No, but like any other menstrual product they have limitations. The pad itself will not leak, but the undies are not vacuum sealed, so with a heavy flow-changing the pad more frequently will be necessary. Try a set to see how often a change is needed with a day in your period. Some can leave one in for the day, other need to change the pad twice or maybe more.
How many pads do I need?
How many pads do you usually need per day (you may use slightly fewer reusables since they're much more comfortable and absorbent), multiply that by the number of days between washing, add a couple overnight pads. If you're ready to have waste-free periods we recommend the Three Sister's Period Kit. It's a great starter pack and will get you through your period comfortably and sustainably!
What do I do when I'm out and need a fresh pad?
That's why we designed the Carly carrying pouch
Just bring a fresh one with you in the pouch when you leave the house, and bring the used one back in the same pouch! When at home, put both pouch and pad in the wash! Easy.
What are they made of?
Shipping and Return policy
What’s the deal with shipping?
We do our best to ship the product within a week out of the Netherlands. We use PostNL, usually without tracking, but in some cases, traceable options are available, and once out of the Netherlands they get passed on to the national postal service option in your country. See the checkout page for more details when you're ready to order, and for fees calculations, check out our Shipping policy page for more details.
What about returns or refunds?
Due to the nature of the product, we can not accept returns, but if there is a defect in the product that renders it unusable, please take a photo and contact me, we can discuss options for replacement or refund within 45 days of receipt for cloth pads, and 30 days for other items.
If you have any additional feedback regarding the pads or other products please contact me and let me know.
I want to make good quality products that will last for years, and that you would be happy to recommend to others. Each small steps we all make towards sustainable, earth-minded living goes a long way.