Shipping policy

All orders are processed within 1 to 5 business days (excluding weekends and holidays) after receiving your order confirmation.

If there are potential delays due to a high volume of orders or postal service problems we will be sure to let you know via a personal email as to the expected processing time.

Domestic Shipping Rates and Estimates

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. If the order calculation at checkout is incorrect please reach out, and we will look into it.

For simple flat rate shipping: We offer shipping rates for the Netherlands for envelope packages depending on the size/weight of the items ordered 

Check the table below to see the estimated shipping rate used in the calculations at checkout

Local pickup

If you know you can come get it, please send me an email after ordering. We can arrange a local pickup and save yourself the shipping fee! If we receive an order with no shipping details I will get in touch before proceeding with order fulfilment.

International Shipping with Track and Trace

We offer international shipping. Within Europe, the dutch shipping company: postNL has different prices within Europe which we’ve simplified based on weight, see table below.

Track and trace: Shipping with track and trace gets expensive internationally. For tracked packages up to 2 kg, the costs are specified in the table. We recommend this option when purchasing kits or several sets. PostNL has different track rates for different countries, these are shown below

• European shipping zone A: shipping to Austria, Belgium, Denmark, France, Germany, Italy, Luxembourg, Spain and Sweden
• European shipping zone B: shipping to Andorra, Czech Republic, Finland, Greece, Hungary, Ireland, Norway, Poland, Portugal, Slovenia, Switzerland and the United Kingdom. We have also noted the costs for traced packages for
• Canada and the US– see prices in the table below.

If you’re from somewhere else, send us an email and we can get a shipping estimate for you

Shipping charges for your order will be calculated and displayed at checkout. See the table below for estimates

Delivery timelines for international shipping are difficult to estimate (sorry about this), and a lot more expensive unfortunately…. Not much we can do… but try to shop local.

Your order may be subject to import duties and/or taxes which are incurred once a shipment reaches your destination country. Darner design is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

If you have chosen shipping with tracking, We will email the tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 10 days of receiving your shipping confirmation tracking number, please contact us at darner.design@gmail.com with your name and order number, and we will look into it for you.

Refunds and exchanges

For hygienic reasons all sales are final. In the event that your order arrives damaged in any way, please email us as soon as possible with your order number and a photo of the item’s condition. We address these on a case-by-case basis, and try to make it up to you as best as possible. We’re still just human, hand making things we hope will last for years and we always try to provide quality but that said, mishaps happen.

If you have any further questions, please don’t hesitate to contact us at darner.design@gmail.com.